Terms and Conditions

Terms and Conditions

Please make sure you read and understand the following terms and conditions:

General conditions for using the website:

The website www.transprotocol.com is owned by SC Business Trans Protocol SRL,CUI: RO38831058, J23/1509/2019, e-mail: office@transprotocol.com, phone: +40723.598.525.

By accessing and using this website, you automatically accept the terms and conditions below. These terms and conditions will apply to all website users.

Business Trans Protocol reserves the right to change the rates, products, and other conditions on the website without notice. Exceptions will be personalized promotions, in which case the users will be informed of those changes either electronically or through other available means.

Rights and obligations of the www.transprotocol.com user:

  • has the right to visualize the website, to print parts of the website’s content on paper, and to save pages in electronic format only for personal and non-commercial purposes that do not harm the image or the activity of the Business Trans Protocol;
  • By accessing, every person guarantees that they are over the age of 18 and have the legal capacity to initiate judicial actions;
  • guarantees the accuracy of the provided data, either personal or for every other person for whom the data have been provided by the same user;
  • The website shall not be used for speculative purposes such as generating false reservations or fraudulently that could bring material or image prejudice to the Business Trans Protocol;
  • It is compulsory not to alter, copy, transmit, pass down, sell, show, license, or reproduce the content of the website or undertake any actions that could bring material or image prejudice to the Business Trans Protocol’s website;
  • The user does not have the right to use for commercial purposes the content of the website.
  • The user does not have the right to create databases or manuals by downloading page by page the content of the website;
  • Any request for republishing or redistributing the content will be addressed to the Business Trans Protocol at office@transprotocol.com.
  • The user has no right to remove the author's notification and/or the trademark of the content’s copies. The copies shall be made according to the terms of usage.

 

General booking conditions:

  • Bookings are mandatory for all transfers, tours, and touristic services provided by the Business Trans Protocol. Bookings shall be made over the phone at +40770.554.707 or +4 0723.598.525, via email at office@transprotocol.com, or online by accessing www.transprotocol.com.
  • The booking must be done at least 24 hours before departure.
  • In order for a booking to be valid, the client must provide the following information:
  • the date for when the request for transportation services
  • Phone number
  • name and surname of the clients
  • the number of participants
  • contact information of the clients
  • pickup location

In the event that the mandatory information is not correct or complete, Business Trans Protocol will not take the booking into consideration.

Fares

All fares are applicable for transportation from the departure point to the arrival destination, with some optional intermediary stops. The advertised fares may vary according to route changes, delays, or new intermediary stops during the transfer.

Privacy Policy

Visiting this web site does not oblige the user to provide any personal information. However, in order to provide our products and services, we need to process certain personal data, such as your name, email address, telephone number, travel preferences, etc.

Through your approval, given by accessing and using the www.transprotocol.com website, the personal data and other information given by you will be used by S.C. Business Trans Protocol S.R.L. only for Google Analytics , not for marketing-related purposes.

No member of our staff has access to your card details. They are collected exclusively through encrypted and secure systems belonging to the payment service provider, Netopia Payments. 
Please see the privacy policy of our payment service provider, Netopia Payments, at https://netopia-payments.com/politica-de-confidentialitate/.

Payment methods: 

Business Trans Protocol reserves the right to request a down payment of at least 20% in order to confirm the booking. The difference shall be paid on the tour day, before the actual tour starts.

The payment for the booked services shall be made in the National Currency of Romania (Lei/RON), either in cash, via bank account transfer, or online by Netopia Link2Pay.

General conditions for participating in the tours or transportation services:

  • Business Trans Protocol will not be held responsible for the loss of personal items and/or luggage. We cannot guarantee the recovery of those items.
  • The pickup hour may differ from the hour in which the tour starts.
  • Free pickup and drop-off will be offered.
  • Tourists are obliged to present themselves at the hour indicated by the Business Trans Protocol. In the event that the tourists delay for more than 45 minutes, the booking will be annulled.
  • Smoking, drinking alcoholic beverages, or the use of forbidden substances are forbidden in the vehicles used by Business Trans Protocol.
  • Business Trans Protocol will not be held responsible for the condition in which the highlights included in the programs or touristic packages that are advertised are found.
  • The tourists are obliged to respect the itinerary given by the guide or driver.
  • Business Trans Protocol will not be held responsible for the case in which, without notice, the highlights included in the tours are closed (on special occasions such as national days, official visits, and others). In such exculpatory situations, Business Trans Protocol will offer a valid alternative for the objective that cannot be visited.
  • Unfortunately, for the moment, our vehicles are not equipped accordingly for those clients that suffer from moving disabilities.
  • The standard services provided by Business Trans Protocol are provided by English-speaking drivers and guides. On request, other languages can be requested. These requested services in a different language than English may have a different rate.

 

Other clauses: 

  • All published tourist services depend on availability.
  • Photography and video fees are not included.
  • The rates of the products found on www.transprotocol.com include VAT.

 

Cancellation Policy: 

For a one-day tour:

Travelers may cancel up to 24 hours before the experience starts to receive a full refund.

For a multi-day tour

Travelers may cancel up to 7 days before the experience starts to receive a full refund.

Travelers may cancel between 3-6 days before the experience's start time to receive a 50% refund.

Travelers may cancel up to 2 days before the experience's start time, but no refunds will be given.

 

Remarketing Policies

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